Policies

Shipping (USA) All items are shipped from West Palm Beach, Florida by USPS. Tracking information will be e-mailed to you on the date the order ships. If you would like special shipping arrangements, please contact us at 561-842-9404 or orders@thewishkingdom.com.

Privacy
The Wish Kingdom LLC is committed to honoring your privacy. We do not trade, sell or share your information with any third parties.

Sales Tax
A state sales tax of 6% is applied to all purchases within the state of Florida. Please check with your respective state for tax laws.

Returns/Exchanges
At The Wish Kingdom LLC, we want you to be as happy with our products as we are. For this reason, we do allow exchanges (details below) and returns within 10 days of receipt. Shipping charges on returns and exchanges, other than quality defects or a shipping error, must be paid by the customer. Refunds will be credited to the original card used. This may take up to one week, and you will be notified by e-mail when the transaction is complete.

Exchange details:

  • Merchandise must be in new and perfect condition
  • Customer pays freight
  • Personalized and/or custom items cannot be returned or exchanged
  • All items must be sent in one single shipment: articles that belong to the same order must be returned to us together.
  • Please contact The Wish Kingdom for a return authorization number and instructions.

Security SSL
The Wish Kingdom, LLC online store processes all purchases through our secure check out. You will know you are shopping securely, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window; If you do not see one of these icons, please contact your Internet service provider. You will also see that the web site address begins with https, instead of just HTTP (notice the “S" at the end of “HTTP”). With SSL, information sent via the Internet can be trusted to arrive privately and unaltered to our server only. When we transfer and receive certain types of sensitive information, such as financial information, we will redirect you to a secure server.

Please remember that e-mail messages are not encrypted, and so they are not a secure means of transmitting credit card numbers. If you're still unsure about ordering over the Internet, please call us at: 561-842-9404 EST 9:00 a.m. - 5:00 p.m.

Product descriptions and viewing online
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your computer monitor, we cannot guarantee that your monitor's display of any color or texture or detail of actual merchandise will be accurate.

Intellectual property
No form of this web site may be reproduced without permission. This includes all copyright, designs, trademarks and all other intellectual property and material rights relating to the site. In addition, the content of the site may not be reproduced without permission with regard to any graphics, photographs, including all images code or text. All of the above shall remain at all times property of The Wish Kingdom, LLC. Violators will be prosecuted to the fullest extent permissible under applicable law.